POLICIES

Contact

Please email me at epercivaljewelry@gmail.com if you have any questions. I love making custom work and would love to collaborate with you on an idea. I also want to make sure that anyone can wear my designs, so if you need a different size for a ring or necklace, please get in touch with me.

 

 

 

 

 

Jewelry Care

Please do not wear your jewelry when bathing, swimming, washing dishes, or cleaning. Water, sweat and chemicals are not good for your jewelry or gemstones. When not worn, store in a cool, dry place, preferably in an air tight bag.

Many of my designs are oxidized (darkened with a patina) for effect and should not be polished. With wear and time, the patina will wear off. I am happy to re-oxidize your jewelry at any point. For jewelry that does not have a patina and becomes oxidized over time, you can clean it gently with a mild solution of baking soda and water using a toothbrush, taking care not to scrub any gemstones or pearls. If you have questions about how to best clean your jewelry, please email me.

Shipping

Items are shipped via USPS Priority Class Mail with $50 of insurance, which generally takes 1-2 days. You may choose to add additional insurance to your order. Insuring your package for its full value is highly recommended, as I cannot be held responsible for items lost or damaged during transit. Please also be sure to provide the correct shipping address at check out. Please contact me prior to purchase if you'd like to insure your purchase beyond $50. 

Your order will be protected in a rigid box to prevent damage during shipping. I try very hard to use minimal packaging materials and will not include a printed invoice in your package. 

Items marked "Ready to Ship" are completed items and will ship within two business days of your completed purchase. Items that are made to order, even if it's just adjusting the length of the chain, may take up to two weeks to complete. If you have timing concerns, please email me (epercivaljewelry@gmail.com) or use the contact form above.

​​Returns & Refunds

Your satisfaction is important to me and I will do everything I can to right any situation. To minimize the possibility of a return, please take time to read all product measurements and descriptions, and carefully look at all product images. If you'd like additional information or images of a piece, please email me and I'd be happy to accommodate. Returns may be authorized on a case-by-case basis, for store credit only. All shipping costs are the responsibility of the customer. Returns must be completed within 7 days of receipt. Returned items must be received in original condition. Please make sure to mail the return in it's original box to avoid damage while in transit - no refunds will be issued for items damaged in the mail. Please contact me at epercivaljewelry@gmail.com prior to returning an item to discuss the details. 

 

Wholesale

If you're interested in selling my work in your store or on your website, please email me at epercivaljewelry@gmail.com.

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epercivaljewelry@gmail.com

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